Shopping for sensuous lingerie and romantic gifts has never been easier.
Choosing a store for curbside pickup is as simple as providing your zip code. You will then be shown the list of stores that are the closest to you. After you select the store to pick up at, our website will only present items that are in stock and available.
Once you have made your selection & paid for your purchase, you will receive an email confirmation of your order. Don't come to pick up just yet, please wait for a second email after your order has been pulled & confirmed for pick up by the store staff. You can expect the second email within four business hours should all product be available. Once you receive this second email, THEN you may head to the store.
Please arrive at least one half hour before we are scheduled to close. If you plan to come inside the store to pick up your order, please wear your face mask if you are unvaccinated. If you are unable, or do not want to come into the store, please call when you arrive and an associate will bring your order out to you curbside. You have 72 hours to pick up the order. If you have not picked up your order after 72 hours, the order will be cancelled, your credit card will be refunded, and the inventory will be returned to the sales floor.
Frequently Asked Questions
- Can I shop from more than one (1) store at once?
You are only able to shop from one store’s inventory per transaction.
- Can I schedule a same day pick up?
Pick ups can not be scheduled, they are generally ready for pickup within four business hours from the time the order is paid for. We advise confirming store hours prior to placing an order if you are hoping for same day pick up and placing the order as early as possible. Stores will not be able to complete BOPIS orders until 30 minutes after store opening. Similarly, stores will not be able to complete BOPIS orders 30 minutes or less before closing.
- When will my order be available after I complete my purchase?
You can expect an email within four business hours when your purchase is picked and available to pick up. Due to high demand during the COVID-19 pandemic, please wait for the confirmation email that your order is ready prior to arriving at the store for pick up.
- How long do I have to pick up my order?
You have 72 hours to pick up the order. If you have not picked up your order after 72 hours, the order will be cancelled, your credit card will be refunded, and the inventory will be put back onto the sales floor.
- What happens if a product I’ve selected and paid for is out of stock?
Please be aware we have just deployed this new feature of buying online and picking up in the store (curbside). There is a small chance that inventory discrepancy may occur which has the potential to cause delays. If a product you selected is out of stock, a customer service representative will contact you during our corporate business hours of 8AM-4PM EST Monday-Friday.
- What do I do once I arrive to the store?
When you arrive, please call the store and a sales associate will bring your order out to your vehicle, though we prefer you come into the store to pick-up and sign for your order, however you must be wearing a mask to enter. Please be aware that your order is only available for pick-up during store hours, if a store has already closed they cannot re-open to give you your order.
- Will I have to show identification when picking up my order?
Due to a recent surge in fraud, the person that placed the order must be the person picking up the order. Your ID may be required for you to pick up your order. Orders requiring ID verification are not eligible to be picked up curbside, you will be required to go in the store.
- Will my novelty item be tested to ensure the product works?
We recommend allowing our sales associate to test your product to ensure it works because Lover’s Lane has a no return, no exchange policy. Our associate will wear disposable gloves, for sanitary purposes, when testing your purchase. Batteries will be inserted into the product if it is not rechargeable, the product will be powered on, each function button will be pressed to ensure accurate operation, then the product will be powered off, batteries removed, and re-packaged.
For curbside pick up orders, we will test the toy at your vehicle if you allow us to do so. If you are not comfortable with that, you may come into the store for testing, wearing a mask.
If you decline to test the toy, please be aware that the sale is final. Defective product claims are handled by the manufacturer.